Refund & Exchange

Our 30-day promise

You can return or exchange most items within 30 days of delivery. To be eligible, products should be in their original condition with all packaging and accessories included. We're happy to help if you've simply changed your mind or the product wasn't the right fit for your home.

For hygiene reasons, certain accessories may only be returned if they remain sealed. We'll always confirm eligibility before you ship anything back.

How to start a return

Refunds

After your return arrives at our warehouse, we'll inspect it and email you a confirmation. Approved refunds are issued to your original payment method within five to seven business days. Depending on your bank, it may take a few additional days for the credit to appear.

Original shipping charges are non-refundable unless the return is due to an error on our side. Return shipping is free for eligible returns within the United States.

Exchanges

Prefer a different model or color? We're glad to exchange your item for another of equal value. Once your original product is on its way back to us, we'll prepare the replacement so the swap stays quick and calm. If there's a price difference, we'll arrange a small refund or charge as needed.

Damaged or faulty items

If your order arrives damaged or develops a fault covered by warranty, please email us a photo within 48 hours of delivery. We'll arrange a replacement or full refund right away — no need to return a faulty item before we make it right.

Items we can't accept

• Products returned more than 30 days after delivery.
• Items missing original packaging, accessories, or showing significant wear.
• Opened hygiene-sensitive accessories that were not faulty on arrival.
• Gift cards and final-sale items marked as non-returnable.