Legal

Terms of Service

Last updated January 2026

Welcome to HEYAXA. These terms describe the rules for using our website and purchasing our products. By browsing or placing an order, you agree to the terms set out below. Please read them carefully.

---

1. Using our site

You may use this site for lawful, personal, and non-commercial purposes only. You agree not to misuse the site, interfere with its normal operation, or attempt to access areas or data that are not intended for you. We may update, suspend, or remove parts of the site at any time without notice.

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

2. Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please let us know promptly if you believe your account has been used without your permission. We may suspend or close accounts that breach these terms.

3. Products & pricing

We work to describe and picture our products accurately, but colors and details may vary slightly from what appears on your screen. Prices are shown in US dollars and may change at any time. Promotions and discounts are subject to their own terms and may be withdrawn without notice.

If we discover an error in a price or product description, we reserve the right to cancel any affected orders and refund any amount already paid.

4. Orders & payment

Your order is an offer to buy a product. We accept your order once we send a confirmation email and process payment. We may decline or cancel an order at our discretion, including where stock is unavailable or where we suspect fraud. Payment is taken at checkout through our secure payment providers.

5. Shipping, returns & warranty

Delivery, returns, exchanges, and warranty cover are governed by our separate Shipping Policy and Refund & Exchange policy, which form part of these terms. Please review those pages for full details on timing, eligibility, and how to make a claim.

6. Intellectual property

All content on this site — including text, images, logos, and product designs — belongs to HEYAXA or its licensors and is protected by applicable laws. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

7. Acceptable product use

HEYAXA products are designed to support a calm bedtime environment and should be used as described in their included guides. They are consumer comfort devices and are not medical devices. Always follow safety instructions and keep small parts away from children where noted.

8. Limitation of liability

To the fullest extent permitted by law, HEYAXA is not liable for indirect or consequential losses arising from the use of our site or products. Nothing in these terms limits any rights you have that cannot be excluded under applicable consumer law.

9. Changes to these terms

We may update these terms from time to time. The latest version will always be posted on this page with its effective date. Continuing to use the site after changes are posted means you accept the updated terms.

10. Contact us

If you have any questions about these terms, please get in touch. We're always glad to help clarify anything before you order.