Shipping Policy

Order processing

Orders are processed within one to two business days after they are placed. Orders received on weekends or holidays begin processing on the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

During promotional periods and new product launches, processing may take an additional day. We'll always note any expected delays at checkout.

Shipping methods & rates

Specific shipping rates are calculated at checkout. Orders over $75 qualify for free shipping, and in most cases, delivery takes 3-5 business days from the date your order ships.

International shipping

We currently ship to Canada and the United Kingdom, with more regions coming soon. International delivery typically takes 7-14 business days depending on the destination and local customs.

Import duties, taxes, and customs fees are not included in your order total and are the responsibility of the recipient. These charges are set by your local customs office.

Tracking your order

Once your order ships, we'll email you a tracking link so you can follow its progress. Please allow up to 24 hours for tracking details to update after you receive the notification.

If you created an account, you can also view tracking under your order history at any time.

Delays, lost, or damaged packages

Once an order leaves our warehouse, delivery timing is handled by the carrier and can occasionally be affected by weather or peak periods. We appreciate your patience if a shipment runs behind its estimate.

• If your tracking shows no movement for more than five business days, contact us and we'll open an inquiry with the carrier.
• If your package arrives damaged, email us a photo within 48 hours of delivery and we'll arrange a replacement.
• If a package is marked delivered but you can't find it, check with neighbors and your building, then reach out so we can help.

Address changes & cancellations

Need to update an address or cancel an order? Contact us as soon as possible. We can usually make changes before an order ships, but once it's in transit we're unable to redirect it.